About Me
Personetics is an Israeli company that develops AI-powered customer experience (CX) solutions. The company’s platform uses machine learning and natural language processing to analyze customer interactions and identify patterns that can be used to improve CX. Personetics’ solutions are used by businesses of all sizes, including some of the world’s largest retailers and banks.
Personetics was founded in 2011 by a team of experienced software engineers and data scientists. The company has raised over $100 million in funding, and it has offices in Israel, the United States, and the United Kingdom.
Personetics’ platform is designed to help businesses improve CX in three key areas:
- Personalization: Personetics’ algorithms can analyze customer interactions to identify their individual preferences and behaviors. This information can then be used to personalize marketing campaigns, customer support interactions, and product recommendations.
- Predictive analytics: Personetics’ platform can use machine learning to predict customer behavior. This information can be used to proactively address potential customer issues and prevent churn.
- Intelligent automation: Personetics’ platform can automate many of the tasks involved in customer service, such as answering FAQs and resolving common issues. This frees up human agents to focus on more complex tasks that require human judgment.
Personetics’ platform has been shown to improve CX in a number of ways, including:
- Increased customer satisfaction: A study by Forrester Research found that businesses that use Personetics’ platform see an average increase of 15% in customer satisfaction.
- Reduced churn: Another study by Forrester Research found that businesses that use Personetics’ platform see a 10% reduction in churn.
- Improved sales conversions: Personetics’ platform can also be used to improve sales conversions by recommending products that are most likely to be of interest to individual customers.
Overall, Personetics is a leading provider of AI-powered CX solutions that can help businesses of all sizes improve their customer experience. The company’s platform is easy to use and can be deployed quickly and efficiently. Personetics’ solutions have been shown to deliver significant ROI, and they are a valuable tool for businesses that want to improve their customer relationships and drive growth.
