Engineering Support Quality
Any project must meet high quality standards in all stages of its life-cycle. Our solutions for Engineering Support Quality are providing the ground for assuring the project success, and the customer support engagement tools. The solution is allowing the integration with Asana, JIRA or Bugzilla, in order to assure interoperability with teams across the industries.
The customers raise and manage issues and incidents using a front-end interaction tool. These are synchronized with the back-end tool of the choice – Bugzilla, JIRA or Asana. The engineering team is having all the incidents and issues logged into their own platform, so that the development, and support processes can be speed up with a single tool.
The other implementation option is based on OTRS, which provides ITSM tool and IT Service Management.